100% Guarantee
Techfort is committed to providing the most outstanding and personalized customer service in our industry. Our service representatives are experts in TV Panels mounting specification and selection. Each member of our team is empowered to make your experience a positive one. Techfort will refund 100% of your purchase amount should you be dissatisfied with any stock item. Simply email info@techfortme.com within 7 days from the date of delivery for a return authorization and return the item to our warehouse in brand new, unused condition, freight pre-paid & insured within 21 days of delivery. All accessories, tags, etc must be intact and attached as they originally were. The cabinet will require professional packaging and the return freight is the expense of the customer. Refunds will be issued when products have passed inspection at our location. We are committed to making sure you are satisfied with our products. Your order is inspected prior to shipment to ensure all items are in excellent condition before they leave our facilities. Our return policy for other situations, such as shipping damage and the rare defective item is further explained below.
SHIPPING DAMAGE
We cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the freight bill of lading. If you are unable to inspect the contents at the time of delivery, make a notation on the freight bill of lading / waybill that there appears to be some damage. We have a large nationwide network of repair people that easily can make most repairs in home.
DEFECTIVE ITEMS
We offer a one year warranty for all manufacturer’s defects (one year from date of purchase). Defective products are rare and can be exchanged or repaired at Techfort’s discretion within one year of receiving your order. Note that all returned products that are claimed defective are tested by our technicians. If they are found not to be defective, a restocking fee of 30% will be applied. Replacement parts are sent free of charge to the customer by our Company. Techfort is not responsible for installation costs of replacement parts.
WARRANTY
Techfort warrants that its products will be free from defects in materials and workmanship and will be suitable for form, fit and function for 1 year as follows: Lift Machine & Firebox: One year warranty of the entire lift machine and or firebox. This warranty applies only to the original purchaser and is effective upon date of shipment from Techfort. All claims under this warranty must be accompanied by the original Techfort product serial number, the purchasers’ original PO number and date of purchase. This warranty is conditional provided that such products were installed and operated in accordance with Techfort instructions. The obligation of Techfort is limited to the repair or replacement, at our discretion, of the defective product only. This warranty does not cover damages, including but not limited to, those resulting from shipping, accidents, alterations, misuse, abuse, exposure to tobacco smoke, exposure to the weather, normal wear and tear, terrorism, sabotage, acts of God, or failure to follow Techfort instructions. In no event shall Techfort be liable or responsible for the act or expense of removal or installation of defective products, incidental, consequential or liquidated damages or for any other direct or indirect damage, loss, cost, expense or fee.
ORDER CANCELLATION
Once you place an order at Techfort, your order is then forwarded to our distribution center. If you change your mind and wish to cancel an order within 24 hours from the date and time of purchase, we will be able to confirm cancellation without penalty. No cancellations may be made after shipping has begun.
PRIVACY POLICY
Techfort is very sensitive to the issues of online privacy and electronic security. As we establish and maintain an online relationship with you, we want you to know we will always do whatever possible to ensure a secure and private environment to maintain your unquestioned trust. The following paragraphs describe our privacy policies regarding the personal information you provide us as well as information we collect about how our visitors use our site. This Web site takes every precaution to protect our users’ information.
We believe that your email address is private information and you have our assurance that we do not rent or sell your email address to anyone. We use your email address to send you order-related emails, like shipping confirmations.
DISCLAIMER
This site is provided by Techfort on an “AS IS” basis. Techfort makes no representations or warranties of any kind, express or implied, as to the operation of this site. To the full extent permissible by applicable law, Techfort disclaims all warranties, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. Techfort will not be liable for any damages of any kind arising from the use of this site, including but not limited to, direct, indirect, incidental punitive and consequential damages.
APPLICABLE LAW
This site is created and controlled by Techfort staff in Dubai, United Arab Emirates. As such, the laws of the UAE will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms and conditions at any time. In the event of a dispute over merchandise the parties agree that the laws of the Emirates of Dubai govern the dispute and the venue of the dispute shall be the Dubai Court.